Program Manager – Research Programs

• Serve as the single accountable leader for end-to-end program success across one or more large-scale research programs
• Own the integrated program roadmap and timelines across all studies, waves, and regions, maintaining a proactive 30/60/90-day forward view
• Sequence work to balance risk, capacity, and priority; translate commercial commitments into operationally feasible delivery plans
• Resolve cross-functional resource conflicts and serve as the definitive authority on delivery trade-offs
• Identify and track program-level risks before they escalate; escalate material risks early with clear mitigation options
• Maintain disciplined change governance, evaluate the impact of scope or timeline changes and push back when commitments pose delivery risk
• Serve as the primary delivery voice to client stakeholders, providing consolidated program-level updates and surfacing trade-offs proactively
• Partner with Account Managers to validate feasibility and ensure unified alignment on all client-facing commitments
• Align UX Operations, UX Research, Panelist Success, recruitment, and Engineering teams around a unified program view
• Identify systemic bottlenecks and partner with functional leads to drive scalable, repeatable improvements
• Contribute to shaping how the Program Management function operates as it matures

• 7+ years managing complex, multi-project or multi-program initiatives with significant cross-functional scope
• Demonstrated ownership of end-to-end delivery accountability; not just coordination, across large-scale programs
• Strong planning and roadmapping skills; ability to build and maintain integrated program-level plans
• Track record of proactive risk identification, escalation, and mitigation
• Excellent communication skills with senior internal and client stakeholders
• Comfort navigating ambiguity and evolving requirements while maintaining operational clarity
• Background in UX research, research operations, or research program management
• Familiarity with research study lifecycles: recruitment, data collection, and varied methodologies
• Experience in professional services, agency, or consulting environments
• Exposure to managing programs across multiple international regions and time zones