Systems Administrator II

• Facilitate operational support for the assigned team
• Support and maintain large- and global-scale systems for building management and physical security operations
• Work through ticket-based requests submitted via templates to resolution
• Apply company policies and procedures to resolve issues
• Monitor the ticket queue and instant-messaging channels
• Monitor and participate in managing systems and infrastructure
• Accurately record ticket metadata in internal tools, including CTI, outage resolution time, IM transcripts, and postmortems
• Troubleshoot and resolve tickets from internal and third-party teams, engaging other teams as necessary
• Maintain contact with third parties and represent the assigned team professionally and courteously in accordance with clients’ vendor codes of conduct
• Provide out-of-business-hours support for scheduled time-sensitive upgrades
• Provide 24/7 on-call support for critical system outages
• Perform other duties as required

• Bachelor’s degree (B.S/B.A) from a four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Comfortable with building and managing various servers
• Experience with networking management, configurations and changes
• Experience with systems and networking troubleshooting to identify the root cause and fixes
• Knowledgeable about ticket systems and follow processes
• Good communication and writing skills
• Automation and scripting experience preferred
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Out of business hours support for scheduled time-sensitive upgrades
• 24/7 on-call support for critical system outages