Client Experience Specialist – Night Shift

• Review and process customer purchase orders and order requests accurately and within established timelines
• Verify customer, product, quantity, pricing, delivery, and payment details
• Enter and maintain order information and customer records in company systems
• Assist with new customer account setup and maintain customer master data
• Create and manage purchase orders and related documentation
• Monitor open orders and follow up on outstanding requirements, changes, and cancellations
• Process customer returns, RMA requests, credits, and related documentation
• Maintain records of returns, credits, order adjustments, cancellations, and other transactions
• Assist with credit hold administration and coordinate with Finance
• Investigate and help resolve order, return, credit, and customer account discrepancies
• Match customer payments against invoices and assist with payment reconciliation
• Follow up with customers regarding outstanding payment information and documentation
• Maintain records of payment follow-ups, account activity, and customer communications
• Communicate with customers by phone and email to obtain information, provide updates, and address administrative inquiries
• Coordinate with Sales, Operations, Finance, Logistics, Planning, and other internal teams
• Share customer information and transaction updates with internal stakeholders
• Follow up on outstanding internal actions and escalate complex issues
• Prepare routine reports, spreadsheets, correspondence, and administrative summaries
• Perform accurate data entry and review records for completeness and consistency
• Maintain organized electronic records and supporting documentation
• Identify opportunities to improve administrative accuracy, operational efficiency, and customer service
• Perform other related customer service and administrative duties as required

• 2–4 years of experience in order management, customer service, sales administration, or a related field
• Strong written and verbal communication skills
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Experience with Oracle is preferred
• Strong data entry, documentation, and record-keeping skills
• High level of attention to detail
• Ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment
• Strong problem-solving and organizational skills, particularly in handling order, payment, and account discrepancies
• Ability to perform basic and advanced calculations involving whole numbers, fractions, decimals, percentages, and ratios
• Ability to prepare routine reports, spreadsheets, and business correspondence accurately and clearly
• Customer-focused mindset and commitment to delivering exceptional service
• Ability to work the 9:30PM–6:30AM PH Time night shift

• Work From Home arrangement
• Day 1 HMO Coverage
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Social Passion Clubs – Photography, Dance, Fitness, Book, and Music Clubs
• Engaging Monthly Events – Enjoy regular team activities, celebrations, prizes, and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team
• Statutory Benefits – Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
• Employee Referral Incentives (Bronze)