Customer Service Advisor

• Support our restaurant partners by phone, email, and chat
• Respond to inquiries and proactively assist restaurant partners
• Handle administrative tasks such as menu updates, financial queries, holiday arrangements, and troubleshooting issues in the app or on the website
• Support other internal teams
• Handle email inquiries about delivery areas and fees, new images, canceled orders, and upcoming promotions
• Build strong customer relationships and consistently deliver excellent service
• Resolve issues with the goal of achieving first-contact resolution

• You are confident and enjoy speaking with people and helping them
• Goal-oriented—you are motivated to achieve bonus targets
• A solution-focused mindset and the drive to deliver results
• Personality and energy—we love enthusiasm!
• Customer service experience is an advantage, but not required
• Full training and support will be provided

• Genuine opportunities for training, development, and career progression
• A social and vibrant working environment
• Regular team events, including two major annual celebrations
• Casual dress code
• Comprehensive training and support