Bilingual Patient Support Agent

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide patients with clear pre-appointment and post-appointment instructions
• Follow up with patients as needed to ensure they have the information they need
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of all patient interactions
• Handle multiple communication channels simultaneously while maintaining a calm, professional tone
• Complete all stages of the hiring process, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client-facing role
• Proven experience working in a fully remote role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• A stable internet connection and a dedicated, quiet home workspace
• Strong organizational skills and the ability to manage multiple tasks at once
• A patient, empathetic, and professional communication style at all times
• Currently residing in Mexico
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience
• Additional screen, headset, and stable, wired internet connection
• Resume submitted in English
• Completion of every stage of the hiring process
• Successful completion of an applicable background check, if required

• Paid weekly in arrears
• Laptop provided