Senior Technical Support Engineer

• Serve as the primary technical liaison between customers and Tenable internal groups, including Product Management, Sales, and R&D
• Analyse and clarify customer technical inquiries
• Analyse vulnerability scan results, system audits, and log events
• Recreate customer software issues in a lab environment
• Use AI-driven technologies to automate routine tasks and focus on complex technical challenges
• Maintain in-depth knowledge of Tenable products and information security best practices
• Create and publish solution knowledge for reuse by customers and Tenable employees
• Provide technical support for vulnerability assessment and compliance auditing software
• Help customers with Nessus scanners, log correlation, and real-time vulnerability analysis

• Sunday to Thursday working week
• Fluent Arabic speaker
• Bachelor’s degree in IT or Computer Science (or equivalent experience)
• 2+ years professional experience with networking (TCP/IP), OS administration (Linux/Windows/MacOS), patch deployment, and system configuration
• Experience providing technical support to enterprise clients and troubleshooting complex issues in production or customer environments
• Network security experience is a plus
• Familiarity with Artificial Intelligence (AI)
• Knowledge of computer, network, and application security
• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment
• Availability to work weekends as part of a rotation and holidays
• Familiarity with Nessus or similar tools is a bonus
• Experience with ticketing systems such as JIRA, Salesforce, or Zendesk is ideally desired
• Log analysis using a SIEM product is ideally desired
• Database technologies and SQL knowledge is ideally desired
• Cloud/Virtualization technologies such as AWS, Azure, Docker, or Kubernetes are ideally desired
• Fundamental understanding of programming languages is ideally desired
• Experience with certificates and CAs is ideally desired
• Basic understanding of reviewing PCAPs with tools such as Wireshark is ideally desired

• Support and resources to do meaningful work
• Culture of belonging, respect, and excellence
• Collaboration with talented and passionate industry professionals
• Equal employment opportunity
• Reasonable accommodation during the application or recruiting process