Senior Operations Support Engineer

• Manage complex incidents affecting mission-critical applications and services
• Lead root cause analysis and coordinate corrective and preventive actions
• Define monitoring strategies and performance baselines
• Support deployments, releases and operational readiness activities
• Coordinate troubleshooting across infrastructure, middleware and application teams
• Contribute to automation initiatives and operational excellence
• Produce operational reports, performance analyses and improvement recommendations
• Support a European agency operating large-scale digital services

• Minimum 7 years of experience in enterprise operations and application support
• Strong expertise in incident, problem and change management
• Experience supporting containerized and cloud-native environments
• Excellent analytical and troubleshooting skills
• Strong communication and stakeholder coordination abilities
• Experience in international and multi-vendor environments
• Linux / Unix
• Kubernetes, OpenShift
• CI/CD pipelines
• Git/GitHub
• Prometheus, Grafana
• ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
• ServiceNow or equivalent ITSM tools
• Kafka/Event Streaming platforms
• API Gateways and Integration Platforms
• Scripting and automation

• Competitive and attractive salary package
• Comprehensive health insurance plan from day one
• Meal allowance through a ticket restaurant card
• Impactful projects at national and European level
• In-house training sessions
• Wide range of online learning opportunities
• Collaborative culture with regular celebrations of achievements and milestones