Development and Observability Analyst

• Design, develop, and maintain observability solutions for infrastructure environments, applications, and critical services
• Develop applications, components, and automations for monitoring and observability across corporate environments
• Develop integrations between monitoring, telemetry, automation, and ITSM tools
• Implement the collection, processing, and analysis of metrics, logs, and distributed traces
• Build dashboards, operational panels, and performance indicators to monitor corporate environments
• Develop automations to identify, resolve, and mitigate operational incidents
• Develop APIs, scripts, and components to integrate observability platforms
• Investigate complex issues using event, metric, and log correlation
• Support the implementation of SRE (Site Reliability Engineering) and enterprise observability practices
• Support infrastructure, cloud, development, and operations teams in adopting monitoring and reliability best practices
• Participate in the management of changes, problems, and incidents related to monitored platforms
• Prepare technical documentation, operational procedures, and solution diagrams

• Bachelor's degree in Technology or another higher education program, plus a postgraduate qualification in IT
• ITIL Foundation v3 or higher certification, or documented training
• Experience developing enterprise applications
• Experience with object-oriented programming
• Experience with design patterns
• Experience with Test-Driven Development (TDD)
• Experience designing APIs and reusable code
• Experience with Python and PowerShell
• Experience with YAML and JSON
• Experience with REST APIs
• Experience with automated testing using Pytest or Pester
• Intermediate experience with Git, including merge and rebase
• Experience with CI/CD
• Experience with Linux systems and shell scripting
• Experience developing operational automations
• Experience with Docker or Podman containers
• Experience with observability and enterprise monitoring concepts
• Experience collecting and correlating logs
• Experience with infrastructure and application metrics
• Experience troubleshooting distributed environments
• Knowledge of Grafana, Prometheus, Elastic Stack (ELK), OpenSearch, OpenTelemetry, Dynatrace, Splunk, Zabbix, AppDynamics, and Datadog (preferred)

• Open to professionals with disabilities and supports gender and racial/ethnic equity
• Culture of innovation, collaboration, and professional development
• Remote work