Technical Service Manager

• Provide unbranded home country technical support, including supervision of inward chick deliveries through the first 7 days of life on customers’ farms.
• Liaise on urgent technical issues with the assigned technical manager.
• Translate and review translated technical literature to support the local industry.
• Liaise and link with local industry associations or organizations.
• Gather local market intelligence.
• Accompany technical managers on regional visits to learn different service approaches and gain exposure to customer environments and challenges.
• Assist with technical seminars and trade shows.
• Participate actively in industry organizations.
• Produce monthly technical reports and customer visit reports.
• Understand customer objectives and form long-term business partnerships to satisfy customer requirements.
• Develop plans and deploy resources to improve product performance and achieve objectives.
• Work with assigned clients to establish and monitor technical service objectives.
• Build relationships with colleagues and internal and external customers.
• Communicate modern management practices in the local industry.
• Influence change and improved product performance through effective persuasion.
• Maintain technical knowledge through communication with Aviagen personnel and participation in Asia technical seminars/workshops.

• Graduate Agricultural / Rural degree in poultry or animal science is a prerequisite.
• Minimum of 8 years of relevant operational management within the industry.
• Preferable to have both breeder (GP and/or PS) as well as broiler management experience.
• Sound understanding of technical fundamentals in areas of hatchery practice, nutrition, health is also required.
• Ability to communicate (written and orally) in both Vietnamese language and English to a high level.
• Good knowledge of market conditions of the poultry industry.
• Understanding of poultry technology and current best management practices in breeder and broiler production.
• Computer skills, including spread sheeting, use of computer database/ CRM, formal report writing, presentation creative design and economic modelling.
• Production data analysis.
• Understanding and supportive of Aviagen business goals.
• Valid Local driver’s license.