Junior IT Support, German

• Provide technical support to German-speaking clientele via telephone and electronic correspondence
• Diagnose technical problems and deliver effective resolutions to end-users
• Record and track support tickets, ensuring timely resolution in line with SLAs
• Provide efficient support to ensure a positive customer experience
• Escalate complex technical issues to specialized IT teams for faster resolution

• Proficiency in both German and English is a must
• Availability to work 3 rotating 8-hour shifts, including nights
• Ability to provide technical support and troubleshoot IT-related issues
• Ability to record and track support tickets in line with SLAs
• Ability to escalate complex technical issues to specialized IT teams

• Diversity-supportive and inclusive company culture
• ESG and tech-for-good initiatives
• Global company environment