Information Systems Engineer

• Install and support Intuitive digital products
• Verify remote connections and system installations
• Perform on-premise or cloud-based digital product installations
• Configure servers, networks, and services
• Perform exceptional physical system installations when needed
• Support digital feature activation of da Vinci® systems
• Provide technical support to customers and Intuitive employees
• Perform maintenance inspections and upgrades or updates
• Troubleshoot and repair digital products and associated equipment failures
• Maintain accurate configurations of the installed base
• Support tradeshow activity
• Provide remote support to Intuitive Field Engineers
• Maintain documentation, including Field Activity Reports, Return Material Authorizations, and complaint-ticket records
• Address reported issues promptly to provide excellent customer support
• Provide feedback to improve processes and efficiencies

• Minimum 4–7 years of field service experience, preferably with medical systems
• Proven track record of troubleshooting medical software systems
• Good written and verbal communication skills
• English and the language spoken in at least one of Italy or Spain; ideally both
• Windows operating system and server system administration
• Professional installation and wiring of PC hardware in multiple configurations
• Proven administrative and record-keeping skills
• Strong analysis, troubleshooting, and debugging skills
• Ability to work independently and purposefully from remote
• Effective self-management with moderate supervision
• Preferred: hardware and software installation and configuration
• Preferred: healthcare and medical system installation
• Preferred: LDAP configuration and troubleshooting
• Preferred: SQL system administration and troubleshooting
• Preferred: knowledge of core IT technologies, including network systems, operating systems, databases, access controls, and IT operations
• Ability to enter surgical and other patient care areas
• Ability to travel up to 25%; some short-notice travel may be required
• Able to lift 50 lbs

• Remote work arrangement; designed to be performed outside the office
• Employees come onsite when requested by the leader
• Company investment in long-term employee growth and development
• Equal employment opportunities
• Inclusive and diverse workplace culture
• Customer-facing travel opportunities