HR Project Delivery Manager

• Own and project manage end-to-end, multi-country EOR onboarding programs for enterprise clients from an HR Operations perspective
• Manage timelines, risk registers, and critical path milestones
• Serve as the primary operational partner for enterprise customer points of contact
• Coordinate internal regional HR Operations teams with Customer Success and Sales to align resources and streamline execution
• Navigate international labor laws, visa and immigration requirements, benefits administration, and localized employment contracts
• Translate in-country operational nuances into clear customer action plans while maintaining adherence to local regulations
• Identify and resolve operational blockers, regulatory risks, and payroll setup delays across jurisdictions
• Partner with Customer Success Managers to connect operational delivery with strategic account growth
• Drive client activation and platform adoption during white-glove onboarding
• Resolve complex operational inquiries as the direct escalation point
• Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards
• Partner with Product and Engineering to incorporate enterprise client requirements into the platform roadmap
• Minimize time-to-first-payroll and time-to-activation
• Achieve high CSAT/NPS and zero compliance or payroll setup errors during the first pay run
• Ensure smooth handoff to Customer Success Managers with fully activated platform usage

• 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery
• Experience ideally within the EOR, Payroll, Global HR Tech, or SaaS space
• Direct exposure to global employment mechanics, including Employer of Record, global payroll, employment law basics, or HR operations
• Proven track record managing multi-stakeholder, multi-country projects using formal frameworks such as PMP, Agile, or equivalent experience
• Excellent communication and consultative leadership skills
• Comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies
• Ability to thrive in ambiguous environments
• Ability to translate complex regulatory and operational realities into simple, actionable steps for clients
• Preferred: experience handling complex, high-volume employee transfers, TUPE, M&A transitions, or enterprise-wide migrations
• Preferred: international work experience across EMEA, LATAM, or APAC regions

• Annual bonus for non-sales roles, paid based on individual and company performance
• Generous paid parental leave
• Flexible time off
• Spending accounts
• Medical insurance
• Dental insurance
• Vision insurance
• Sabbatical after 5 years
• Competitive compensation and benefits
• Flexible work arrangements through remote-first teams