Field Service Engineer II

• Provide field and factory technical support for Sundyne pumps, compressors, controls, instrumentation, and rotating equipment
• Travel to customer sites for installation, pre-commissioning, commissioning, troubleshooting, rebuilding, and repair of API and non-API equipment
• Supervise customer craft personnel during on-site work
• Prepare field reports, service documentation, time sheets, and travel and expense reports
• Communicate with customers, channel partners, and internal Sundyne teams
• Analyze equipment hardware and operating conditions to identify failure modes and verify OEM requirements
• Participate in Root Cause Failure Analysis activities
• Troubleshoot field units using control-system logic and verify control-system configuration
• Create and manage service cases in Microsoft Dynamics CRM
• Perform independent warranty evaluations
• Follow safety regulations and complete required job-safety training
• Deliver quarterly factory training to customers and channel partners
• Mentor and train junior Field Service Engineers

• Experience with rotating equipment or mechanical systems; knowledge of mechanical seals and PLC is a plus
• Knowledge of process-control equipment and ability to read P&ID drawings
• Experience with cause-and-effect diagrams, P&IDs, and API seal plans
• Ability to read mechanical drawings and use GD&T to confirm parts meet OEM specifications
• Previous experience with international travel and field service assignments
• Bachelor’s degree in mechanical, Electrical, or Electronic Engineering with at least five years of field experience; or
• Two-year technical degree in a related field with at least three years of field experience; or
• A minimum of four years of relevant field experience without a degree
• Ability to work independently and collaboratively
• Strong interpersonal, customer communication, technical writing, organization, time-management, problem-solving, and prioritization skills
• Ability to train and mentor junior Field Service Engineers
• Familiarity with API standards, API610, API 685, and API 617 chapter 3
• Experience with CAD software such as AutoCAD, NX, or SolidWorks
• Working knowledge of oil and gas, chemical, or related industries

• Base salary plus overtime up to a defined level
• Career growth opportunities
• Reasonable accommodation for individuals with disabilities