Reservations Agent II

• Manage the layover reservations process, administering daily occupancy and rooms available for sale
• Maximize property revenue
• Update partner portals (airlines)
• Enter confirmed reservations into hotel systems
• Maintain and facilitate the relationship between clients (airlines) and hotels (Operations/Housekeeping)
• Contact clients to offer better rates and an excellent experience
• Offer partners the best reservation options based on availability and daily strategies (availability and yield/fluctuation)
• Provide partners with information during requests and support the Sales teams
• Ensure the accurate entry of available rooms in partner/airline systems
• Ensure the accurate entry of reservations in the VHF TOTVS PMS
• Liaise with Front Desk, Housekeeping, and Sales teams to ensure guests have a smooth stay
• Strategically offer available rooms at the best rate defined by Revenue Management
• Handle inquiries by phone, email, and WhatsApp

• Bachelor’s degree in Hospitality or Tourism
• Intermediate to advanced English proficiency
• 1–3 years of experience in the role
• Proficiency in Microsoft Office

• Health insurance
• Dental insurance
• Life insurance
• Transportation allowance
• Meal or food allowance