Senior HRIS Analyst – India, Philippines

• Provide second-line support for complex SuccessFactors incidents and service requests
• Coach HRIS analysts and team members
• Support onboarding and development of new team members through documentation and knowledge transfer
• Identify recurring issues, perform root cause analysis and implement permanent fixes
• Act as technical subject matter expert for SuccessFactors Employee Central and at least one additional module
• Translate business requirements into secure, supportable and scalable SuccessFactors designs, configurations and integrations
• Configure and administer role-based permissions, workflows, business rules, data models, user access and system settings
• Design, test and support integrations with payroll, identity, recruitment and other enterprise platforms
• Maintain technical documentation, configuration workbooks, integration specifications, application catalogues, support procedures and user guidance
• Troubleshoot complex system and integration issues and coordinate resolution across HR, IT, vendors and implementation partners
• Assess SuccessFactors releases, coordinate regression testing and deliver changes with minimal disruption
• Monitor platform health, data quality, security and integration performance
• Support annual HR processes including performance, compensation and talent cycles
• Stay current with SAP roadmaps, product updates and HR technology best practices
• Lead technical delivery of SuccessFactors implementations and enhancements from design through post-go-live support
• Partner with HR product owners, project managers and regional HR teams to define requirements and technical deliverables
• Own technical design decisions and ensure adherence to architecture, security, data and support standards
• Plan and execute configuration, unit testing, system integration testing, regression testing and deployment
• Apply SuccessFactors best practices and automation to improve processes and data quality
• Manage technical risks, dependencies and defects

• Minimum 5 years of relevant experience configuring and supporting SAP SuccessFactors in a complex, global organisation
• Deep expertise in Employee Central
• Strong working knowledge of at least one additional module: Onboarding, Compensation, Learning, Performance & Goals, or Time Tracking
• Experience with role-based permissions, workflows, business rules, data models, imports, APIs and SuccessFactors integrations
• Experience delivering platform implementations, major enhancements, release activity and complex data migration or remediation work
• Strong troubleshooting and analytical skills
• Understanding of HR data, security, privacy, controls and data integrity requirements
• Ability to work independently, manage competing priorities and take ownership from requirements through stable production service
• Clear communication and stakeholder management skills
• Current SAP SuccessFactors certification in Employee Central is preferred
• Certification in additional relevant modules is desirable
• Experience working in Agile delivery teams and managing work through Jira or a similar platform is desirable
• Legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship

• Remote-first working model
• Employee-led diversity and inclusion networks
• Annual charity and fundraising initiatives
• Volunteer days
• Global employee sustainability initiatives
• Global fitness and trivia competitions
• Global wellbeing days
• Monthly wellbeing webinars and training
• Recruitment and selection process adjustments for accessibility