Bilingual Patient Support Agent

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
• Schedule patient appointments and manage changes or cancellations
• Provide clear pre-appointment and post-appointment instructions
• Follow up with patients to ensure they have needed information
• Support clinic operations with coordination and administrative tasks
• Maintain accurate records of patient interactions
• Handle multiple communication channels simultaneously while maintaining a calm, professional tone

• Full professional fluency in both English and Spanish, written and spoken
• At least 1 year of experience in customer service, patient support, or a similar client-facing role
• Proven experience working in a fully remote role
• Strong written communication skills with attention to grammar and clarity
• Comfortable learning and navigating multiple software tools and platforms
• Stable internet connection and a dedicated, quiet home workspace
• Strong organizational skills and ability to manage multiple tasks at once
• Patient, empathetic, and professional communication style at all times
• Currently residing in Mexico
• CRM experience
• Appointment scheduling experience
• Inbound and outbound phone calls, email, text messages, and web chat experience
• Additional screen and headset required
• Must have a stable, wired internet connection
• Applications and resumes must be submitted in English
• Must complete every stage of the hiring process
• Successful completion of applicable background check may be required for shortlisted candidates

• Paid weekly in arrears
• Laptop provided