MSP Engineer, Network and Security

• Staff the client intake channel during the assigned shift, qualify and triage requests, and own first response within committed service levels
• Diagnose and resolve incidents across the Cloudflare stack, including WAF, DDoS mitigation, rate limiting, bot management, CDN and caching, DNS, TLS, load balancing, Zero Trust and Workers
• Qualify monitoring alerts, follow documented runbooks, and create tickets where required
• Escalate to senior engineers, the MSP & Support Lead and Cloudflare Support according to the escalation matrix
• Maintain accurate Jira ticket records, including detection source, priority and timestamps
• Execute production configuration changes under formal change control with four-eyes validation and documented rollback plans
• Provide technical coverage during client go-live windows, including pre-go-live validation and post-cutover monitoring
• Maintain Cloudflare configuration as code using Terraform and version control
• Investigate and resolve configuration drift identified through automated nightly comparisons
• Deliver proactive configuration and security-posture audits, false-positive analysis, cache and rate-limit calibration, DNS and certificate hygiene, and unused-rule cleanup
• Analyse traffic and security telemetry using Cloudflare Analytics, GraphQL API and log data
• Recommend and implement security and performance improvements and demonstrate their impact
• Contribute to root-cause analysis and problem management following major and recurring incidents
• Collaborate with client NOC and security teams during operational channels and major incident bridges
• Write and maintain runbooks, Standard Operating Procedures and configuration documentation in Confluence
• Support professional services and implementation teams during escalations and managed-service handovers
• Share technical knowledge across the team

• 3+ years of experience in network, security or cloud operations
• Experience within managed services, NOC or SOC environments is a strong advantage
• Solid working knowledge of DNS, HTTP/HTTPS, TLS, proxies, caching and CDN mechanics
• Practical Cloudflare experience across WAF, DDoS mitigation, rate limiting, bot management, CDN and DNS
• Cloudflare certification expected within the first six months if Cloudflare experience is partial
• Confidence using curl, dig, traceroute, browser developer tools and HAR analysis
• Experience with Terraform for Infrastructure as Code
• Experience with Git/version control
• Scripting capability using Python or Bash
• Understanding of web application architecture and application-security fundamentals
• Familiarity with Jira Service Management and ITIL-aligned incident, change and problem-management processes
• Exposure to observability and monitoring platforms
• Experience with AWS, Azure or GCP is an advantage
• Full professional fluency in both French and English is a hard requirement
• French and English assessed during the interview process
• Comfortable working remotely within a distributed international team spanning Morocco, the Philippines, France and the Gulf

• Weekend rotation compensated in accordance with Moroccan law and Equans policy
• Cloudflare University access
• Partner-only training
• Funded Cloudflare certification when Cloudflare experience is partial
• Career mobility and development opportunities within Equans and the Bouygues group
• Published rotas issued in advance
• No expectation of being reachable outside the scheduled shift