Renewals Account Manager

• Partner with assigned Corporate Account Managers, Channel Partners, and Customers to retain and expand customer revenue.
• Produce and present compelling customer proposals.
• Ensure contracts are renewed on-time and quoted accurately.
• Collaborate with Sales, Business Value Consultants, and others to support pricing uplifts on renewals.
• Position new module upsells and ensure entitlement versus actual usage is aligned.
• Work with Sales Operations, Finance, and Deal Desk to validate ACV categories and account ARR in Salesforce.com, escalating complex scenarios for review.
• Research customer license purchase and renewal history and make recommendations based on prior activity.
• Gather requirements for renewal, expansion, and upsell opportunities, including co-term and true-up calculations and quoting.
• Advise Sales on Sales Process and CrowdStrike Pricing & Packaging policies.
• Build proposals, price products, and apply discounts across the product portfolio.
• Calculate and validate challenging quoting scenarios, including multidate co-terms, staggered deployments, module/feature upgrades, and product dependencies; secure necessary internal approvals.
• Assist with qualifying the decision maker, buying process, budget, and timeframe.
• Deliver validated renewal quotes to Partners/Customers 90–120 days before expiration.
• Consult existing customers and deliver feedback to Product teams on feature requests and product enhancements.
• Provide high-touch customer service, including escalation and coordination of support issues.
• Identify at-risk renewals and create Calls to Action with the appropriate account team to mitigate churn and protect ARR.

• 3+ years of experience in Renewals, Sales Operations, Account Management, or Customer Success.
• Relevant industry experience: High Tech, SaaS, Cybersecurity preferred.
• Bachelor's degree from an accredited college or university or relevant experience.
• Previous experience managing SaaS Subscription renewals process ideal.
• Proficient with MS Excel; Advanced formulas, prior work with large data sets, connectors & pivot tables highly preferred.
• Experience with Salesforce.com and/or Salesforce CPQ (SteelBrick)
• SFDC Report building and Opportunity/Contract management experience.
• Experience managing forecasts in Clari preferred but not required.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Tech savvy & excited to work in a fast-paced environment.
• Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings.
• Ability to work independently or in a team environment.
• Extreme attention to detail and highly organized.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe