Customer Success Analyst, CSM

• Lead strategies and initiatives to reduce churn across the customer portfolio
• Identify upsell and cross-sell opportunities with client companies
• Monitor and ensure the satisfaction of companies using VExpenses
• Participate in customer meetings and track their expectations regarding the value delivered by VExpenses solutions
• Manage Key Accounts, maintaining frequent contact to build relationships and identify issues requiring attention

• Proven experience in Customer Success, particularly supporting mid-sized and enterprise companies
• Experience with customer retention and churn prevention
• Experience with cross-sell and upsell techniques
• Experience with Health Score, NPS, CSAT, KPIs, and OKRs
• Availability to work 40 hours per week
• Availability for business travel
• Strong organizational skills to manage information from different customers
• Negotiation skills
• Empathy
• Teamwork
• Strong communication skills
• Experience as a CSM, Customer Success Analyst, or in a related role, particularly supporting companies with high average contract values

• Fully remote work throughout your employment
• National medical insurance with no copay
• Flexibility to allocate your benefits toward meal and/or food allowances
• Educational benefit offering more than 50% discounts on language courses, undergraduate and graduate programs, MBAs, mentoring, and more
• Access to medications and healthcare products at reduced prices
• All necessary work equipment, including laptop, headset, mouse, and more
• Bonuses for successful employee referrals
• Access to Wellhub and TotalPass
• Close interaction with founders and partners
• Freedom and support to be yourself
• Relaxed and collaborative work environment
• No formal dress code
• Dental insurance
• Extended maternity and paternity leave
• Birthday day off
• Learning and growth opportunities