Sales Operations Business Analyst

• Work with country and global stakeholders to understand needs, investigate issues, find root causes and assess operational impact
• Map current and proposed process steps, including dependencies across countries
• Write business requirements, user stories and acceptance criteria
• Develop improvement options and work with Information and Technology on system solutions
• Validate designs against agreed requirements and coordinate stakeholder alignment
• Track assigned requests through delivery, managing actions, dependencies and risks
• Plan and coordinate UAT cycles, including scope, testers, test data, access and readiness
• Write test scenarios and scripts covering workflows, exceptions and acceptance criteria
• Support testers, monitor queries and coordinate resolution of blockers
• Prepare evidence for business sign-off and escalate decisions and unresolved risks to the Director
• Support sales operations work, including master data management and sales process improvements
• Maintain requirements, process documentation, delivery trackers and stakeholder updates
• Coordinate change and training activities
• Manage overlapping priorities independently and escalate capacity or delivery concerns
• Provide a structured handover to the permanent team

• Proven experience as a Business Analyst, or in a comparable sales operations improvement role, with the ability to own delivery from the start
• Practical Opportunity-to-Order experience, covering quoting, ordering and the handoffs between sales, operations and technology
• Experience with CRM systems and quoting tools, including how business processes are supported by those systems
• Strong requirements analysis: capture needs, challenge assumptions and turn findings into clear, actionable requirements and acceptance criteria
• Hands-on UAT experience, from test planning and scripts to coordinating testers and data, managing defects and preparing evidence for sign-off
• Experience running continuous improvement or system enhancement requests through analysis, agreement, technology delivery and validation
• Strong process mapping, problem-solving and documentation skills, with attention to detail and an eye for both country and global impact
• Confident stakeholder management across business and technical teams, including facilitation across countries
• Strong organisation and follow-through, and the ability to learn unfamiliar processes and systems quickly
• Salesforce and CPQ experience advantageous; other CRM and quoting platforms equally welcome
• Experience in a multinational organisation, shared services environment or global transformation programme advantageous
• Exposure to process simplification, automation or AI-enabled improvements advantageous
• A business analysis, process improvement or testing qualification advantageous; equivalent practical experience valued

• Fully remote work from anywhere in South Africa