Order Management Coordinator

• Manage print, apparel, and promotional product orders from intake through supplier sourcing, order entry, production tracking, and client invoicing
• Process, organize, and execute daily order operations primarily through the email inbox
• Communicate with clients and coordinate with vendors, decorators, and couriers via email and phone
• Anticipate production bottlenecks, inventory shortages, and shipping delays
• Resolve operational issues before they affect clients
• Verify production files and coordinate with internal designers
• Ensure client proofs are double-checked and approved before production
• Execute order details, product specifications, and pricing checks accurately
• Take full ownership of the order lifecycle from initial client request through delivery and invoicing

• Prior hands-on experience in the promotional products / custom print industry is required
• Must understand apparel, merchandise, print processes, colors, specifications, and vendor lead times without basic industry training
• Near-native/fluent written English for professional customer emailing
• Confident verbal English for vendor phone calls
• Proven experience managing high-volume email operations and detail-heavy order queues accurately
• Ability to quickly adopt specialized workflows, order systems, and software tools
• Decisive and direct approach; able to take fast-paced directions and execute immediately
• Solution-oriented approach; able to propose viable solutions when flagging issues
• Resilience under high-volume pressure and fast decision-making
• High ownership and reliability with zero-error execution
• Interest in a stable, long-term opportunity with potential to grow into senior leadership/management and train future team members
• Must submit a resume and a 30–90 second English audio or video recording with a publicly accessible link
• Must upload a screenshot of an internet speed test result
• Must be available Monday to Friday, 8:00 AM to 5:00 PM Pacific Time