Accounting & Operations Support Specialist

• Act as a subject-matter and platform expert for clients and their accountants
• Serve as the liaison between client executives, in-house accountants, and accounting firms
• Engage with users daily and understand the issues they encounter
• Investigate requests and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help in-house accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously develop your knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Follow up on tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update help resources to promote customer self-service
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with structured feedback on customer usage
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Auditing, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs, provide excellent service, and maintain strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the tool’s rapid development
• Eagerness to learn and stay up to date with product developments
• Right to work in France required; the employer does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation
• Opportunity to improve your English through Busuu
• Monthly budget to support working from home or from a coworking space
• BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• Mac computer
• Company events, including Tech Days every three months and an annual retreat
• Inclusive, supportive, and fulfilling work environment