Anti Piracy Engagement Specialist

• Handle communications regarding software licensing and compliance cases via email, phone, and video
• Review case details and analyze situations
• Manage leads and negotiate solutions to compliance issues
• Keep the CRM organized and up to date
• Document processes and create reports
• Support anti-piracy efforts and help businesses comply with software licenses

• At least 1 year of experience in customer service, sales, or compliance
• Currently living in LATAM
• Excellent English skills, written and spoken; fluency required
• Comfortable using Excel/Google Sheets and learning new CRM software
• Own reliable laptop/computer
• Headset for calls
• Stable internet connection
• Self-motivated and organized
• Comfortable working independently in a remote environment
• Experience with software licensing or anti-piracy is a bonus
• Previous B2B experience in Latin America is a bonus

• 100% remote work from home
• Real growth and learning opportunities in international business strategy and CRM management
• 3-month trial with the goal of moving to a long-term contract
• Performance bonus of up to $200 USD per month