Software Quality Assurance Lead – EMEA

• Analyze PRDs, user stories, and Persona documentation to identify relevant user workflows
• Create visual workflow/process maps such as flowcharts, swimlane diagrams, and BPMN diagrams
• Identify decision points, branching logic, and system dependencies within workflows
• Design comprehensive end-to-end test plans and test cases covering happy paths, edge cases, and failure/error scenarios
• Define acceptance criteria with Product Managers and Business Analysts
• Prioritize testing based on risk, frequency of use, and business impact per Persona
• Perform manual and, where applicable, automated testing across workflows, systems, and integration points
• Validate cross-role interactions and how one Persona's actions affect another's workflow
• Test across environments, browsers/devices, and permission levels
• Log, track, and prioritize defects; collaborate with engineering to validate fixes
• Maintain traceability between PRD requirements, Personas, workflows, and test coverage
• Provide status reporting on workflow test coverage and quality risk areas
• Recommend workflow improvements based on testing insights
• Build and maintain a repository of workflow test cases and Persona-based test scenarios for reuse and regression testing
• Collaborate with automation engineers to identify workflows suitable for automated regression testing

• Proven experience in QA/software testing, ideally with a focus on process/workflow testing rather than just feature-level testing
• Strong ability to read and interpret PRDs, user stories, and Persona documents, and translate them into structured test scenarios
• Experience with process mapping tools (e.g., Lucidchart, Miro, Visio, BPMN tools)
• Solid understanding of test case design techniques (boundary testing, equivalence partitioning, scenario-based testing)
• Familiarity with test management tools (e.g., Jira, TestRail, Zephyr, Xray)
• Strong analytical and critical-thinking skills — able to spot gaps in logic or missing scenarios
• Excellent written and verbal communication skills for cross-functional collaboration (Product, Engineering, UX)
• Exposure to workflow/BPM engines (e.g., Camunda, Pega, custom workflow engines) — nice to have
• Basic knowledge of API testing or automation frameworks (Selenium, Cypress, Playwright) — nice to have
• Experience working in Agile/Scrum environments — nice to have
• AI-based test automation creation — nice to have
• Detail-oriented with a systems-thinking mindset
• Empathetic to end-user Personas
• Proactive communication and ability to clarify ambiguous requirements
• Ability to work independently on complex, multi-step processes

• Remote work arrangement