Senior IT Manager

• Lead the IT function end to end, including infrastructure, networks, end-user devices, collaboration tools, SaaS platforms, and IT support
• Design, set up, and maintain secure office and cloud infrastructure, including networking, Wi-Fi, firewalls, VPN, backups, and connectivity
• Own identity and access management, including single sign-on, multi-factor authentication, role-based access, and smooth onboarding and offboarding
• Define and enforce IT and security policies covering device management, data protection, patching, and incident response, in line with GDPR and Kosovo's Law on Protection of Personal Data
• Partner with Engineering and DevOps to support developer tools, access to cloud environments, and secure workstations
• Plan and manage the IT budget, procurement, software licenses, asset inventory, and vendor relationships
• Set up IT support and helpdesk processes, service levels, and documentation, and build a team as the company scales
• Ensure business continuity through reliable backups, monitoring, and tested recovery procedures

• 7+ years of experience in IT infrastructure, systems administration, or IT operations, including 3+ years leading an IT function or team
• Strong hands-on experience administering Microsoft 365 and/or Google Workspace, including email, collaboration tools, and security settings
• Solid experience with identity and access management tools such as Microsoft Entra ID (Azure AD) or Okta, including SSO and MFA
• Practical experience with device management for Windows and macOS using tools such as Microsoft Intune or Jamf
• Strong knowledge of networking and security fundamentals, including LAN/WAN, Wi-Fi, firewalls, VPN, DNS, and endpoint protection
• Experience with cloud platforms such as AWS or Azure, and with supporting software engineering teams and their tools
• Good understanding of information security practices and data protection requirements, including GDPR
• Proven experience managing IT budgets, vendors, procurement, and licensing, ideally while setting up or scaling IT for a growing organization
• Hands-on, proactive, and service-oriented, with strong communication skills
• Fluent in English and comfortable using automation and AI tools to improve IT operations
• Preferred qualifications include certifications such as ITIL, CISSP, CompTIA Security+, or Microsoft/AWS, experience with ITSM tools such as Jira Service Management, scripting skills (PowerShell, Bash, or Python), experience with ISO 27001 or SOC 2 compliance, and experience supporting IT in a software company