Medical Appointment Setter

• Handle a high volume of inbound and outbound calls in a fast-paced environment
• Schedule, confirm, reschedule, and cancel medical appointments accurately
• Provide clear and professional communication to patients following established scripts and guidelines
• Document call outcomes and appointment details accurately in internal systems
• Meet daily call volume, quality, and productivity expectations
• Work efficiently in back-to-back call flows with minimal downtime

• Excellent verbal and written English skills (C1+ required)
• Knowledge in Medical Terminology
• Proven experience in BPO or call center environments, in back-to-back accounts
• Strong phone presence, active listening, and professional communication skills
• Ability to perform consistently in a fast-paced, metrics-driven environment
• Strong attention to detail and ability to follow processes

• 100% remote work
• 40 hours per week
• Vacation benefits after 1 consecutive year with us
• Experience working with international clients
• Improvement in your English skills
• Development plans
• Training with tools and team support