Restaurant Tech Support Specialist

• Administer and troubleshoot Toast POS terminals, kitchen display systems, receipt printers, handhelds, payment terminals, menus, modifiers, and employee permissions.
• Resolve POS errors, payment issues, offline operations, reporting discrepancies, and hardware problems.
• Provide technical support through phone, email, Microsoft Teams, and remote sessions.
• Support Olo online ordering, menu synchronization, order routing, store availability, and third-party ordering integrations.
• Troubleshoot Toast-to-Restaurant365 integrations, failed sales imports, reporting discrepancies, and back-office workflows.
• Manage Microsoft 365 accounts, email, licenses, user permissions, password resets, and multi-factor authentication.
• Troubleshoot internet connectivity, Wi-Fi, switches, firewalls, and LTE backup devices.
• Support office computers, peripherals, and restaurant technology equipment.
• Configure POS hardware, menus, employee accounts, permissions, and integrations for new restaurant locations.
• Test systems, verify technical readiness, provide go-live support, and resolve launch issues.
• Manage support tickets from initial report through resolution and keep restaurant stakeholders informed.
• Prioritize incidents based on business impact and SLAs.
• Document solutions, create knowledge base articles, identify root causes, implement permanent fixes, and report recurring problems to leadership.

• At least 3 years of hands-on restaurant technology support experience, preferably within a multi-location restaurant group, restaurant IT department, or POS service provider.
• Strong hands-on Toast POS administration experience, including configuring menus and modifiers, provisioning hardware, managing employee permissions, and troubleshooting POS issues.
• Working experience with Olo, Restaurant365, and Microsoft 365 administration.
• Experience supporting a restaurant opening, POS implementation, or technology rollout through go-live, including setup, testing, deployment, and launch.
• Independent troubleshooting and problem-solving skills, including investigating issues, identifying root causes, implementing solutions, and verifying system functionality.
• Strong communication and customer service skills.
• Strong organizational and documentation skills, including managing multiple tickets, prioritizing urgent issues, documenting resolutions, and following support procedures.

• Work hours aligned with the U.S. Central time zone
• Remote work setup