Account Manager – Existing Customers

• Take commercial ownership of an existing customer portfolio
• Secure and strategically develop long-term customer relationships through renewals, upselling, and cross-selling
• Manage a portfolio of mid-market customers and selected enterprise accounts
• Prioritize opportunities and risks and define clear next steps
• Own the renewal of existing contracts, from preparing proposals through price negotiations to closing
• Identify and develop upsell and cross-sell opportunities in collaboration with the Customer Success team
• Communicate with various customer-side stakeholders and manage complex decision-making processes
• Document relevant developments in Salesforce and Planhat
• Keep opportunities up to date and create realistic pipeline forecasts
• Take independent responsibility for the commercial growth and development of assigned accounts

• Approximately 2–4 years of experience in B2B sales, ideally in a SaaS or subscription-based environment, such as Account Management, Existing Customer Sales, or as an Account Executive
• Experience independently conducting sales conversations, commercial negotiations, and successful closings, ideally involving deals in the five-figure range
• Experience managing and commercially developing a larger customer portfolio
• Ability to effectively prioritize accounts and opportunities
• Proactive identification of business opportunities and revenue potential
• Experience with, or the ability to apply, consultative selling
• Openness to feedback, continuous development, and new approaches
• German at C2 level
• English at least at B2 level
• Experience with Salesforce and Planhat for pipeline documentation, opportunity management, and forecasting

• 30 days of annual leave
• Workation: Work remotely from anywhere in the world for up to 6 weeks per year
• Dog-friendly office
• €2,000 annual budget for personal and professional development
• Flexible benefits: Urban Sports Club, Hrmony, JobRad, or a subsidy for the Deutschlandticket/BVG ticket
• One Mental Health Day plus access to nilo.health
• Free lunch once a week
• Team breakfast every two weeks
• Snacks and drinks available around the clock
• Remote work from anywhere in the world for up to 6 weeks per year