Dispatcher – U.S. Operations

• Coordinate and manage daily dispatch of healthcare providers to assigned long-term care (LTC) facilities across California
• Match patient visit demand with available provider schedules, ensuring all appointments are completed within designated timeframes
• Optimize provider routes based on geographic proximity, provider panels, and operational priorities to reduce travel time and increase efficiency
• Maintain up-to-date scheduling data, provider availability, and patient assignments in internal systems
• Communicate with providers, facility staff, and internal teams to resolve scheduling conflicts and unexpected route changes in real time
• Monitor dispatch performance metrics and make proactive adjustments to maintain on-time visit completion
• Analyze provider utilization and route data to identify trends and opportunities for improvement
• Ensure adherence to AllCare.ai dispatch policies, HIPAA compliance, and operational standards

• 2+ years of dispatch experience within U.S.-based companies, preferably in healthcare or logistics
• Strong understanding of route optimization, territory management, and schedule coordination
• Excellent organizational and communication skills with sharp attention to detail
• Proficiency in scheduling, routing, or CRM platforms such as Google Maps, Salesforce, or similar tools
• Ability to multitask, prioritize, and adapt effectively in a fast-paced operational environment
• Experience with healthcare dispatch or medical provider scheduling (preferred)
• Analytical mindset with the ability to interpret scheduling data and make informed operational decisions (preferred)
• Customer service–oriented with strong problem-solving and follow-up skills (preferred)
• Collaborative team player who communicates effectively across departments (preferred)
• Familiarity with California LTC operations or home health scheduling (preferred)
• Ability to work Monday–Friday aligned with Pacific Time (U.S.)

• Health insurance
• Social insurance
• Paid Time Off (PTO)