IT Support Analyst – Dayshift

• Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.
• Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.
• Diagnose Wi-Fi, VPN, LAN, and remote-access connectivity issues and escalate complex incidents when required.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access.
• Manage IT service tickets, including logging, prioritising, troubleshooting, resolution, documentation, and closure within agreed service targets.
• Configure, deploy, track, repair, replace, and recover IT equipment and assets while maintaining accurate inventory records.
• Support software deployments, technology projects, cybersecurity processes, audits, knowledge-base documentation, and recurring issue resolution.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field.
• 1–2 years of experience in IT support, service desk, helpdesk, or desktop support.
• Hands-on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues.
• Experience administering users and access through Active Directory and/or Microsoft Entra ID.
• Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management.
• Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals.
• Strong technical troubleshooting, communication, customer service, documentation, and multitasking skills.
• Experience with Intune, Teams, SharePoint, VPN/Wi-Fi, IT asset management, or ITIL is advantageous.

• Work from home
• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• People-first culture focused on stability, growth and genuine care
• Equal opportunity and inclusive workplace