Business Systems Analyst, CRM/Low-Code

• Configure sections, objects, reference data and product catalogues for retail, corporate, Islamic and private banking business lines
• Design and build end-to-end business processes in the BPMN designer
• Build dynamic case flows for leads, referrals and opportunities
• Build Freedom UI screens, forms, dashboards and reports
• Configure roles, organizational structures, and record- and field-level access rights
• Participate in fit-gap workshops and capture requirements from business SMEs
• Translate requirements into use cases and identify where the product already solves the problem
• Build proof-of-concept screens and demos for client gates and presales
• Write and maintain configuration documentation
• Support SIT and UAT for delivered configurations
• Collaborate with the solution architect and developers on the boundary between configuration and custom development
• Demo completed work directly to clients

• 1–3 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM)
• Implementation experience specifically, not support or data analytics
• BPMN at design level, including end-to-end processes with gateways, parallel branches, timers and escalation
• Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups and normalisation
• Hands-on configuration experience on a low-code, CRM or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar
• Experience configuring role models and access rights
• Direct client-facing experience running workshops, demoing work, and capturing and confirming requirements
• Technical literacy to read SQL queries, understand REST APIs and JSON, and check a log
• English at B2 or above
• Creatio experience or Creatio Academy certification preferred
• Banking or financial services domain knowledge preferred
• Experience at a systems integrator delivering to corporate clients preferred
• QA background on implementation projects preferred
• UX sensibility for business applications preferred
• Bilingual or RTL interface experience preferred

• Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops)
• A founding seat in a new practice
• An international enterprise banking programme as your first project, with direct client exposure from the start
• A clear growth path — no-code configurator to senior analyst to low-code solution architect
• Competitive compensation
• Hybrid working mode
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance
• Engaging company culture with fun activities
• International working environment with AI-driven strategic direction
• Global collaboration with Vietnamese and international colleagues