Customer Support Specialist

• Respond to phone calls, emails, and chat messages.
• Quickly and efficiently resolve customer issues.
• Process returns, exchanges, and customer complaints.
• Keep records of each interaction with customers.
• Update customer information in the CRM system.
• Collect and forward customer feedback to relevant departments.
• Inform customers about the status of their inquiries.

• Excellent oral and written communication skills for both Filipino and English languages.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location.