Agent Operations Specialist, Germany

• Manage and continuously improve the onboarding experience for new agents
• Coordinate onboarding activities, training sessions and launch processes
• Ensure all new agents successfully complete onboarding requirements
• Reduce time-to-activation and accelerate agent productivity
• Act as the primary point of contact during the onboarding phase
• Provide ongoing support to agents throughout their lifecycle
• Respond to agent inquiries and resolve operational issues efficiently
• Identify opportunities to improve the overall agent experience
• Support agent engagement and retention initiatives
• Facilitate best-practice sharing across the agent community
• Monitor onboarding, activation and productivity KPIs
• Support initiatives designed to increase productivity agent counts
• Work closely with leadership to identify performance gaps and opportunities
• Coordinate coaching, training and development initiatives
• Assist in creating productivity improvement programs
• Maintain and improve operational processes and documentation
• Support compliance and administrative workflows
• Coordinate with internal departments to ensure smooth service delivery
• Assist with reporting and KPI tracking
• Support implementation of operational improvements and automation initiatives
• Provide support related to transaction processes where required
• Coordinate with internal and external stakeholders to ensure smooth execution
• Maintain process consistency and quality standards
• Serve as a backup resource for transaction-related activities when necessary

• Completed commercial training, office management qualification or equivalent professional experience preferred
• Additional education in business administration, real estate or operations is considered an advantage but is not required
• 2+ years of experience in operations, customer support, onboarding, office management, real estate administration or a related field
• Proven ability to manage multiple stakeholders and priorities
• Experience in process improvement and operational support environments
• Experience working within real estate, brokerage, franchising or service organizations beneficial but not required
• Excellent communication and relationship-building skills
• Strong organizational and project management abilities
• Customer-centric and solution-oriented mindset
• Strong attention to detail and process discipline
• Comfortable working in a remote environment
• Experience with CRM and operational systems
• Positive and proactive attitude
• Fluent German and English language skills

• Monthly technology allowance
• Company supplied equipment; laptop, monitor, headset
• Fully remote environment