Account Manager

• Own a book of enterprise accounts as the sole account owner, with accountability for gross retention, net revenue retention, and expansion
• Build and maintain account plans covering stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk
• Run renewals proactively with a clear value narrative and negotiate commercial terms, including multi-year agreements
• Identify, qualify, and close expansion opportunities involving additional seats, products, and use cases
• Forecast weekly with accurate renewal and expansion stages, categories, next steps, and close dates in Salesforce
• Partner with Enterprise Solution Engineers on technical validation and solution design
• Work with Customer Success and Support to resolve retention risks
• Work with partners, distributors, and resellers on channel-procured opportunities
• Provide customer and market insight to Product, Marketing, and leadership
• Contribute to references, case studies, and customer events
• Deliver retention and expansion targets, maintain current account plans, and ensure clean handoffs with Account Executive and Specialist teams

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers
• SaaS or technology experience required
• Proven record of retaining and expanding a book of business against retention and expansion targets
• Strong commercial skills, including negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations
• Consultative, solutions-focused approach
• Ability to engage IT leaders and business stakeholders on value and roadmap
• Weekly forecasting, account planning, and CRM hygiene using Salesforce
• Excellent communication and presentation skills
• Comfortable in executive conversations
• Entrepreneurial attitude and ability to work in a rapidly changing, high-growth environment

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• Onsite Onboarding in our HQ office for an optimal start
• Opportunities for personal and professional growth
• Inclusive workplace and support for accommodations or adjustments during application or hiring