BPO Sales Manager, Network Acquisition – Optimisation

• Own end-to-end relationships with all BPO/agency partners across countries, including onboarding, day-to-day management, escalations, and offboarding
• Act as the single point of accountability for BPO performance
• Negotiate and manage contracts, SLAs, and commercial terms with agencies
• Evaluate, select, and onboard new BPO partners for new markets
• Build a standardized operating framework with reporting cadences, WBRs, MBRs, and escalation paths
• Define and track KPIs/SLAs for each agency and market
• Build and maintain dashboards and reporting for real-time network performance visibility
• Identify underperforming partners or markets and drive corrective action plans
• Translate business targets into agency-level performance expectations
• Run calibration and quality assurance processes
• Own the BPO budget, including forecasting, spend tracking, and variance reporting
• Analyze cost-per-outcome across partners and markets and execute cost-optimization opportunities
• Provide budget and performance reporting to finance and leadership
• Design processes and governance for a multi-agency, multi-country, multilingual, and multicultural network
• Build and maintain expansion playbooks
• Work cross-functionally with the Acquisition team on targets, budgets, and reporting standards

• Experience managing outsourced/BPO operations at scale, ideally across multiple countries or vendors simultaneously
• Experience in sales, acquisition and growth in high velocity environments
• Strong track record in vendor performance management, including setting KPIs/SLAs, running WBRs and MBRs, and driving accountability
• Budget ownership experience, including forecasting, tracking, and optimizing spend across multiple cost centers or vendors
• Comfortable building structure and process from a relatively unstructured starting point
• Strong analytical skills and experience with dashboards/reporting tools and CRM to track performance and cost
• Excellent stakeholder management and negotiation skills
• Comfortable operating across time zones and cultures
• Fluent in English
• French and/or Spanish would be an advantage

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Co-contribution meal vouchers for each workday through a convenient meal card
• Comprehensive Medical Coverage
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• Work remotely up to 90 days per year in the EU, with 21 days globally
• For non-EU citizens, 21 days worldwide
• Individual learning budget starting at €3,000 annually
• Up to 10 working days over a 2-year period for personal and professional development