German-Speaking Written Customer Service Freelancer

• Respond to customer inquiries by email and through Amazon
• Manage Amazon channels, including Buyer-Seller Messaging, A-to-z Claims, and returns
• Answer incoming calls and provide information about products
• Coordinate with logistics and returns teams
• Keep the ticketing system up to date and document inquiries
• Contribute ideas for improving customer service
• Support customers in using rowing machines, pedal exercisers, and other sports equipment

• Native-level German, both written and spoken
• Experience communicating with customers in writing
• Ability to formulate messages confidently and accurately
• Experience providing customer service through Amazon
• Knowledge of Seller Central, Buyer-Seller Messaging, A-to-z Claims, and returns processing
• Telephone support experience
• Friendly and patient manner in stressful situations
• Experience working from home
• Ability to structure your daily work independently and communicate proactively
• Own laptop, USB headset, stable internet connection, and a quiet room for calls
• Flexibility regarding working hours: 40 hours per week from October to March; 20 to 40 hours per week in summer, by agreement
• Basic technical understanding of sports equipment is a plus

• 100% remote work, regardless of where you live
• No commute and no on-site attendance required
• Small team with direct communication and short decision-making paths
• Dedicated point of contact from day one
• Comprehensive product training
• Set service hours with no night shifts or weekend work
• Timely payment in euros
• Long-term collaboration