Operations and Process Excellence Leader

• Enhance region outage planning and execution processes and improve customer success rates while reducing Safety, Quality, and Delivery risks
• Ensure outage planning milestones are completed through systematic risk management and escalations
• Lead Services escalations and outage risk mitigation for the region
• Co-lead regional parts escalations with the parts fulfillment team
• Participate in critical outage planning and ensure activities are completed on time
• Track Outage Movement and mitigate business impact
• Apply Lean methodologies, including Kaizen, PSR, and VSM, to improve outage planning and services operations KPIs
• Track parts and repairs demand placement, fulfillment, and on-time customer starts
• Collaborate with the Global Operations Council on process changes and drive regional implementation
• Resolve field execution issues with regional operations leaders
• Establish PORR rigor and implement mitigation plans with sub-regions and function leaders
• Lead regional and global Kaizens and participate in global processes and change management
• Track regional successful outage scorecards and engage with SMs and CPMs to deliver customer CTQs
• Partner with Region CPM/CSL and SD on organizational roles, responsibilities, and handoffs
• Act as regional focal point for systems enhancements
• Partner with Engineering to lead regional RCA rigor

• Bachelor’s degree of Engineering
• Strong Field services, Outage planning / Project Management or Customer Quality background
• Minimum 8 years successful experience of leading comprehensive, high profile projects in areas of operations, initiatives within complex and/or matrix organizations
• Strong Lean, Problem Solving Report and Kaizen knowledge
• Demonstrated ability to lead initiatives/projects; ability to document, plan, market, and execute initiatives
• Vocal and expresses thoughts clearly
• Strong systems knowledge and usability
• Strong analytical mindset

• Relocation Assistance Provided: No