Creative Operations

• Support capacity planning by tracking planned versus actual resourcing needs, identifying recurring gaps, and suggesting forecasting improvements
• Partner with Creatives and the Creative Operations Lead to identify resourcing challenges, skill gaps, workload bottlenecks, and process inefficiencies using Asana reporting and workload data
• Use dashboards and Asana reporting views to identify automation and process-streamlining opportunities
• Monitor the creative pipeline to ensure 95% on-time resourcing for BAU creative requests
• Identify repetitive resourcing tasks for reduction or automation using AI, Asana automations, or workflow rules
• Implement AI-enabled and automation-based workflow improvements
• Use AI to analyze workload, resourcing risks, and project pipeline data and provide insights to Creative leadership
• Audit agency partners across scope, performance, cost-effectiveness, turnaround times, output quality, and resourcing fit
• Support agency onboarding, setup, and scope changes
• Define and document standardized agency resourcing protocols in Confluence
• Work with the Creative Operations Lead, Program Managers, and Creatives to plan, track, and optimize creative work resourcing, delivery, and measurement
• Help manage external agency support

• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Highly organized and detail-oriented, with ability to track, organize, and make sense of complex workflows
• Strong analytical skills; comfortable working with data, reporting, and dashboards to identify patterns and make recommendations
• Proficiency with project management tools; experience with Asana reporting and automations is a strong plus
• Interest in AI and automation; experience using AI tools and enthusiasm for applying them to operational workflows
• Strong communication skills
• Self-starter mentality; proactively identifies problems and proposes solutions
• Interest in creative operations, marketing, or project management as a career path
• Currently enrolled in or recently graduated from a relevant degree program
• Comfortable working in a fast-paced, global, cross-functional environment
• Current university students and recent graduates may apply
• Terms of employment / engagement are subject to contract and local applicable laws

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Opportunities for networking and development
• Career growth and continuous learning
• Flexible autonomy in an innovative environment
• Equal opportunity workplace