Customer Service Analyst I

• Support financial analyses
• Provide supporting information and documentation
• Fulfill court injunctions and obligations to take action
• Provide support to various partner areas within Ânima’s corporate structure: Legal, Reclame Aqui, Customer Experience, Ombudsman, and Social Media

• High school diploma and currently pursuing a higher education degree
• Experience in customer service, preferably in an online environment
• Excellent written communication skills
• Ability to handle conflict and high-friction situations professionally and empathetically
• Excellent analytical skills and a holistic perspective to identify trends and propose improvements
• Microsoft Office Suite

• Tuition scholarships
• Option to nominate two individuals for tuition scholarships
• Well-being and Quality of Life Program
• TotalPass
• Zenklub
• ECOA – Ânima Corporate School, offering more than 100 free self-paced courses
• Birthday day off
• Half-day paid leave on the birthday of an employee’s child up to 16 years old
• People Value Program: gift cards for educators to celebrate important life milestones, such as marriage, the birth of a child, and earning a new degree or certification
• Health insurance
• Dental insurance