Client Delivery Lead – Payments/Fintech Experience Preferred

• Manage a technology domain such as billing, finance, or communications for client projects
• Support European clients through technology transformation journeys and long-term migration projects
• Manage relationships with client product owners and business owners
• Serve as first point of contact for technology development and escalation/resolution of domain or product issues
• Maintain knowledge of how the Kraken platform works and is delivered
• Triage incoming requests and communicate client priorities internally
• Summarise and articulate client needs, considerations, and timelines for ongoing platform development
• Support engineering teams in delivering product features
• Challenge clients to adopt Kraken’s continuous iteration and deployment approach
• Bring technology, people, and processes together to improve client outcomes
• Act as a link between clients, product managers, and developers
• Travel as part of the role

• Strong client delivery and/or product ownership experience
• Agile delivery experience
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communication, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience working with significant complex delivery pipelines for clients
• Patience and initiative
• Time management and a get-stuff-done attitude
• Fluent English and Spanish; other European languages relevant
• Consulting experience is a plus
• Previous electricity/utilities market and payments experience in Spain or another European country is a strong nice-to-have
• Must have the right to work in the country of application at the time of application
• English fluency at C1 level

• Accommodation support for interview process
• Equal opportunity and inclusive work environment
• Tools and environment to unleash potential
• Flexible/customised interview process accommodations
• No visa sponsorship offered