Bilingual Medical Front Desk Specialist – Women's Wellness

• Answer and manage approximately 100 inbound calls per day via ConnectUC
• Schedule patient appointments
• Handle patient callbacks promptly and professionally
• Perform Verification of Benefits (VOB)
• Submit prior authorizations using AthenaHealth EMR
• Provide general front-desk administrative support
• Assist with patient inquiries

• Fully bilingual in English and Spanish (required)
• Prior experience as a medical receptionist
• Hands-on experience with Verification of Benefits (VOB)
• Hands-on prior authorization experience
• Familiarity with AthenaHealth EMR and ConnectUC (or similar VoIP phone systems) strongly preferred
• Excellent communication skills
• Strong multi-tasking abilities
• Commitment to maintaining phone coverage during operating hours
• Ability to work full-time, 40 hours per week, Monday through Friday, 8 am to 5 pm EST