Head of VIP – Asia

• Lead, coach, and develop VIP relationship managers in Asia
• Establish standards for client coverage, pipeline management, service quality, and commercial performance
• Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting
• Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance
• Build a repeatable pipeline of qualified high-value clients through outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders
• Represent Asia’s VIP client base internally by identifying competitive threats, market dynamics, product gaps, and opportunities
• Own and grow strategic private-client relationships across Asia
• Bring Kraken’s VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits
• Build trusted relationships within Kraken’s licensing, compliance, and risk framework
• Develop Kraken’s presence in Asia’s VIP trading and investor communities
• Design and lead VIP dinners, trader meetups, conference-adjacent events, and partner activations
• Build and manage introducer and referral partnerships
• Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations on regional growth initiatives and client experience

• 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets
• Demonstrated people leadership experience and practical coaching ability
• Strong personal network among Asia’s crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities
• Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable
• Proven record of personally originating and converting new business
• Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products
• Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth
• Native or near-native Mandarin and fluent English
• Comfort operating across multiple regulated Asian jurisdictions
• Willingness to travel up to 30% across the region
• Must comply with Kraken’s licensing, compliance, and risk framework
• Qualified applicants with criminal histories are considered consistent with the San Francisco Fair Chance Ordinance

• Dogfooding is a requirement for everyone once they join Kraken
• Equal opportunity employment commitment
• Job-related skills or work-style assessments applied consistently across candidates
• Diverse and inclusive workplace commitment