Customer Success Manager

• Serve as the voice of the customer and internal customer advocate
• Turn customer insights into actions that improve outcomes and experience
• Drive customer value realization and help customers achieve desired business outcomes
• Maximize the value of customers' Unit4 investment
• Increase product adoption and maturity through success planning, guidance and value-added customer engagements
• Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales
• Act as the primary Customer Success point of contact
• Proactively manage risk and support retention
• Develop and maintain customer success plans aligned with strategic objectives, milestones and expected outcomes
• Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams
• Communicate customer goals, challenges, product needs and value drivers across Product, R&D, Support and Sales teams
• Manage retention and churn across the portfolio
• Drive adoption and effective utilization of the Success4U program

• Passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes
• Excellent communication and relationship management skills
• Fluent in English (verbal and written)
• Swedish, Dutch, German and/or French language skills would be considered a plus
• Clear communicator with professional presence, empathy and enthusiasm
• Ability to lead through influence and trust
• Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment
• Technically literate and familiar with customer engagement technologies, best practices and trends
• Previous experience within ERP, HCM and/or financial planning software industries is a plus
• Availability to travel as necessary, up to 20%
• May require security clearance and background checks for customer projects and access to sensitive customer data
• Must comply with applicable right-to-work and local legal requirements

• Flexible Leave Paid Time Off policy
• Remote working opportunities
• Global Wellbeing Days
• Growth opportunities
• Tools and guidance for professional development
• Talented colleagues, role models and mentors
• Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme
• Safe and inclusive working environment
• Employee Resource Groups open to all