Managed Services Lead – Delivery Manager

• Design, build, and launch a new Managed Services offering from the ground up
• Lead the design and setup of AI-, BI-, Data Platform-, and Data Governance-managed services
• Establish standard operating procedures
• Build client onboarding frameworks
• Ensure infrastructure is scalable, secure, and ready for market deployment
• Define and implement standardized service catalogs, backup strategies, patch management policies, and security frameworks
• Create technical blueprints, discovery checklists, and automation scripts for transitioning new clients into the managed environment
• Evaluate, negotiate, and integrate third-party vendor solutions, including cloud providers and cybersecurity tools
• Establish helpdesk escalation paths
• Build the internal knowledge base and standard operating procedures from scratch

• Minimum of 5+ years of experience working inside a mature MSP environment
• Proven experience building or heavily optimizing PSA tools
• Expert-level knowledge of core MSP platforms and cloud ecosystems, including Microsoft 365, Azure, and AWS
• Strong background in networking, including firewalls, switches, and VLANs
• Experience with virtualization
• Experience with backup/disaster recovery (BDR) solutions
• Knowledge of modern cybersecurity frameworks
• Proficiency in scripting languages such as PowerShell or Bash
• Strong project management abilities
• Excellent technical writing skills
• Entrepreneurial mindset capable of working with minimal supervision
• Customer-first mindset

• Freelancer / independent contractor arrangement
• 12-month contract
• 20 hours/week