Mental Health Response Clinician – Crisis Team

• Deliver high-quality mental health telephone triage using the UK triage tool
• Apply deescalation interventions and support planning while ensuring safety, dignity and cultural responsiveness
• Build rapport quickly with service users and whānau
• Create effective support plans and referrals collaboratively
• Work with Police, Ambulance, crisis teams and frontline partners to ensure seamless handover, communication and outcomes using the ISBAR model
• Maintain accurate, professional documentation in line with regulatory and organisational standards
• Ensure consult documents reach the correct clinical team promptly
• Use clinical guidelines, decision-support tools and technology effectively
• Act as shift coordinator when required
• Provide first-point professional support for people experiencing mental distress, including Police and Ambulance referrals and requests from frontline workers

• 5+ years’ experience working in an Acute Mental Health setting, such as Crisis Team, liaison Psychiatry, Community MH, In-patient Mental Health or Triage team
• Registered with the NZ Professional Registration Board and hold a current Annual Practising Certificate
• Experience delivering telephone triage and interventions within mental health settings and using tools as part of this process
• Experience working with suicide and risk, including effective risk assessment and management
• Ideally have had DAO experience
• Confident and competent using multiple IT systems
• Accurate documentation and responsible workload management
• Excellent clinical judgement in mental health triage, suicide risk assessment, intervention planning and telephone-based support
• Strong cultural competence, with practical application of Te Tiriti o Waitangi and culturally safe practice
• Highly effective communication skills
• Ability to work efficiently
• Commitment to improving equity for Māori and priority communities

• Work from home
• Supportive, values-led team with collaboration, reflection and continuous improvement
• Exclusive discounts with Boost and Samsung
• Option to purchase up to two extra weeks of leave