Account Manager – SMB, LATAM

• Manage the post-onboarding customer lifecycle for a book of SMB customers
• Own key metrics including Customer Health, Retention, and Expansion
• Become a trusted partner to customers, understand their needs, and help them achieve their goals
• Engage and share learnings across the wider Customer Success team
• Represent the customer internally with product, sales, and leadership teams
• Partner with internal teams to drive best-in-class customer experiences
• Maintain accurate records in Customer Success software
• Routinely engage customers to assess priorities and identify opportunities to promote the Roomvo Platform
• Ensure customers realize the full potential of the service
• Document customer requests and issues and identify areas for improvement as a customer advocate

• At least 1-2 years of experience in a B2B Account Management role
• Direct experience managing a book of business
• Ability to quickly become familiar with and prioritize technically complex processes and tasks
• Comfortable engaging C-suite executives professionally
• Ability to manage tight deadlines
• Comfortable using Google Workspace and Salesforce
• Excellent written and verbal communication skills
• Well-organized and able to manage multiple competing priorities
• SaaS experience is mandatory
• English language proficiency
• Fluency in French or Spanish is a bonus

• Remote-first work arrangement with flexibility to work from where employees are most productive
• Equal opportunity employer committed to an inclusive, equitable, and accessible environment
• Accommodations available upon request throughout the interview process