Client Service Director – Market Research

• Own the region's sales targets, P&L and profitability
• Lead strategic sales initiatives to open new markets and drive sustained revenue growth
• Translate company strategy into action across the regional client service team
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts
• Lead, mentor and develop the client service team
• Set direction on sales and account management to keep clients satisfied and loyal
• Review and approve complex proposals and quotes
• Oversee the regional project portfolio, resourcing and timelines
• Set sampling strategies and contribute to fieldwork quality standards
• Provide senior oversight on complex, high-profile projects
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins
• Represent TGM Research at conferences and industry events
• Work with other teams to shape new products and services

• 5-10 years in market research, online panels or a related industry
• Proven track record in sales and business development
• Experience owning regional or territory revenue targets
• Hands-on experience leading and developing a team
• Fluent written and spoken English
• Strong communication, negotiation and relationship-building skills
• Entrepreneurial mindset and a strong sense of ownership
• P&L management experience will be an advantage
• Preferably based in Italy, Poland, Portugal, or Spain

• Fully remote role with a flexible working policy
• Competitive salary
• Performance-based bonuses
• B2B contract setup
• Professional development and growth opportunities
• Modern tools and the latest technology, including a MacBook
• 21 days of holiday plus bank holidays
• International, collaborative and innovative team