Cantonese/English Customer Support Agent

• Provide customer service for multinational consumer electronics and e-commerce companies
• Support customers via email, live chat, social media, and phone
• Calmly troubleshoot customer issues and assist them when needed
• Participate in assisted training to develop and improve customer support skills
• Work as part of a large international team

• Speak Cantonese, write in Traditional Chinese, and speak English at an advanced level
• Interest in e-commerce, consumer electronics, and customer satisfaction
• Openness to working with new technologies and products
• Fast learner who takes initiative and excels at troubleshooting
• Dedicated quiet workspace located within your residence
• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms
• Minimum 8 GB RAM
• Windows 11 (all editions except Windows S Mode), or macOS 13.0 or newer
• Intel Core i5-8260U or better
• Integrated graphics card
• Smartphone usable for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer
• Customer service environment experience is optional

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages
• Innovative digital tools and comprehensive training, with access to an online training course library
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA