Claims Associate

• Provide excellent customer service to callers, customers, agents, and business partners
• Take inbound phone calls and emails
• Verify coverage and set up claims in the claims system (PTS)
• Send inspection requests and alerts to adjusters and examiners
• Request checks
• Attach documents and emails to Image Right
• Document activities in the claim file
• Obtain critical claims information
• Answer incoming phone calls
• Submit claims and inspection requests to adjusters and vendors
• Investigate prior claims and related information for adjusters
• Investigate weather and storm information using the internet
• Support mail distribution, filing, and scanning
• Manage diary entries
• Maintain positive internal and external work relationships
• Assist insureds, agents, and claimants with claim information, questions, or concerns
• Input expense and claims checks as needed
• Support the Claims Department

• High School Diploma or GED required
• Minimum of one year of related claims or customer service experience preferred
• Exceptional customer service skills
• Ability to work independently with little employee supervision
• Gathers and analyzes information skillfully
• Follows policies and procedures
• Sets up claims and submits to adjusters in a timely manner
• Manages difficult or emotional customer situations
• Shows empathy
• Maintains confidentiality
• Writes clearly and informatively
• Demonstrates accuracy and thoroughness
• Works with integrity and ethically
• Prioritizes and plans work activities
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Experience working with global and/or US based business teams
• Excellent written and communication skills in English language
• A quiet workspace
• Internet connection of at least 30 Mbps download and 10 Mbps upload