Junior Social Media Manager

• Monitor and provide initial responses across all managed accounts, including during off-hours
• Represent the team across all accounts and ensure smooth, accurate handovers
• Actively manage and moderate communities and respond to inquiries
• Forward topics to the relevant specialist departments
• Apply the tone and brand voice of each respective brand
• Classify, document, and promptly escalate critical comments in accordance with guidelines
• Identify sentiment and pain points in comments and direct messages
• Develop ideas for community formats such as Q&As and challenges
• Monitor trends, platform updates, and competitors
• Research trends, target audiences, and content, and contribute ideas to the team
• Support content production, including Stories, captions, simple short-form videos, and editing
• Publish content according to the editorial calendar
• Compile KPIs, prepare reports, and derive initial insights

• Excellent language skills and the ability to write quickly and accurately in the brand’s tone of voice
• Reliable and available during off-hours
• Initial experience, for example through a working student role, traineeship, or personal social media channels
• Knowledge of relevant social media platforms and how they work
• A strong sense for trends, content, and brand communications
• Composure when dealing with difficult comments
• Experience with Adobe Creative Cloud, Canva Teams, Premiere, or CapCut
• Confident use of AI tools and the ability to identify ideas for improving processes

• Flexible working hours
• Mobile working
• Workations
• Individual professional development opportunities
• Conferences
• Company celebrations and team events
• WorkLifePortal supporting mental and physical health
• Company pension plan, including an employer contribution
• JobRad bicycle leasing
• Corporate benefits
• Free drinks, snacks, fruit, and muesli at the MAI offices